Privacy Policy and Terms & Conditions


Engaged Learning Solutions Pty Ltd


We respect your privacy

1.1 Engaged Learning Solutions Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information

1.2 “Personal information” is information we hold which is identifiable as being about you.

Collection of personal

2.1 Engaged Learning Solutions Pty
Ltd will, from time to time, receive and store personal information you enter
onto our website, provided to us directly or given to us in other forms.

2.2 You may provide basic
information such as your name, phone number, address and email address to
enable us to send information, provide updates and process your product or
service order. We may collect additional information at other times, including
but not limited to, when you provide feedback, when you provide information
about your personal or business affairs, change your content or email
preference, respond to surveys and/or promotions, provide financial or credit
card information, or communicate with our customer support.

2.3 Additionally, we may also
collect any other information you provide while interacting with us.

How we collect your personal

3.1 Engaged Learning Solutions Pty
Ltd collects personal information from you in a variety of ways, including when
you interact with us electronically or in person, when you access our website
and when we provide our services to you. We may receive personal information
from third parties. If we do, we will protect it as set out in this Privacy

Use of your personal

4.1 Engaged Learning Solutions Pty
Ltd may use personal information collected from you to provide you with
information, updates and our services. We may also make you aware of new and
additional products, services and opportunities available to you. We may use
your personal information to improve our products and services and better
understand your needs.

4.2 Engaged Learning Solutions Pty
Ltd may contact you by a variety of measures including, but not limited to
telephone, email, sms or mail.

Disclosure of your personal

5.1 We may disclose your personal
information to any of our employees, officers, insurers, professional advisers,
agents, suppliers or subcontractors insofar as reasonably necessary for the
purposes set out in this Policy. Personal information is only supplied to a
third party when it is required for the delivery of our services.

5.2 We may from time to time need
to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal
proceeding or in response to a law enforcement agency request.

5.3 We may also use your personal
information to protect the copyright, trademarks, legal rights, property or
safety of Engaged Learning Solutions Pty Ltd,,, its customers or third parties.

5.4 Information that we collect may
from time to time be stored, processed in or transferred between parties
located in countries outside of Australia. These may include, but are not
limited to USA.

5.5 If there is a change of control
in our business or a sale or transfer of business assets, we reserve the right
to transfer to the extent permissible at law our user databases, together with
any personal information and non-personal information contained in those
databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information
in good faith and where required by any of the above circumstances.

5.6 By providing us with personal
information, you consent to the terms of this Privacy Policy and the types of
disclosure covered by this Policy. Where we disclose your personal information
to third parties, we will request that the third party follow this Policy
regarding handling your personal information.

Security of your personal

6.1 Engaged Learning Solutions Pty Ltd is committed to ensuring that the information you provide to us is secure.
In order to prevent unauthorised access or disclosure, we have put in place
suitable physical, electronic and managerial procedures to safeguard and secure
information and protect it from misuse, interference, loss and unauthorised
access, modification and disclosure.

6.2 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the
security of any information that you transmit to us, or receive from us.
Although we take measures to safeguard against unauthorised disclosures of
information, we cannot assure you that personal information that we collect
will not be disclosed in a manner that is inconsistent with this Privacy

Access to your personal

7.1 You may request details of personal information that we hold about you in accordance with the provisions
of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If
you would like a copy of the information, which we hold about you or believe
that any information we hold on you is inaccurate, out of date, incomplete,
irrelevant or misleading, please email us at

7.2 We reserve the right to refuse to provide you with information that we hold about you, in certain
circumstances set out in the Privacy Act.

Complaints about privacy

8.1 If you have any complaints about our privacy practices, please feel free to send in details of your
complaints to c/- SmartHub 208 Quay St, Rockhampton, Queensland, 4700. We take
complaints very seriously and will respond shortly after receiving written
notice of your complaint.

Changes to Privacy Policy

9.1 Please be aware that we may
change this Privacy Policy in the future. We may modify this Policy at any time,
in our sole discretion and all modifications will be effective immediately upon
our posting of the modifications on our website or notice board. Please check
back from time to time to review our Privacy Policy.

10.  Website

10.1 When you visit our website

When you come to our website  (,, we may collect certain
information such as browser type, operating system, website visited immediately
before coming to our site, etc. This information is used in an aggregated manner
to analyse how people use our site, such that we can improve our service.

10.2 Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to
identify you when you come back to the site and to store details about your use
of the site. Cookies are not malicious programs that access or damage your
computer. Most web browsers automatically accept cookies but you can choose to
reject cookies by changing your browser settings. However, this may prevent you
from taking full advantage of our website. Our website may from time to time
use cookies to analyses website traffic and help us provide a better website
visitor experience. In addition, cookies may be used to serve relevant ads to
website visitors through third party services such as Google Adwords. These ads
may appear on this website or other websites you visit.

10.3 Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are
meant for your convenience only. Links to third party websites do not
constitute sponsorship or endorsement or approval of these websites. Please be
aware that Engaged Learning Solutions Pty Ltd is not responsible for the
privacy practises of other such websites. We encourage our users to be aware,
when they leave our website, to read the privacy statements of each and every
website that collects personal identifiable information.



1.    About the Website

1.1 Welcome to (the ‘Website‘). The Website provides online learning development programs, workshops, coaching and mentoring (the ‘Services‘).

1.2 The Website is operated by Engaged Learning Solutions. PTY. LTD. (ABN 47 633 841 193)  . Access to and use of the Website, or any of its associated Products or Services, is provided by Engaged Learning Solutions.. Please read these terms and conditions (the ‘Terms‘) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.

1.3 Engaged Learning Solutions. reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Engaged Learning Solutions. updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

2.    Acceptance of the Terms

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Engaged Learning Solutions. in the user interface.

3.    Registration to use the Services

3.1 In order to access the Services, you must first register for an account through the Website (the ‘Account‘).

3.2 As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself and those you are authorised to provide details on whose behalf (such as identification or contact details), including:

(a) Email address

(b) Preferred username

(c) Password

3.3 You warrant that any information you give to Engaged Learning Solutions. in the course of completing the registration process will always be accurate, correct and up to date.

3.4 Once you have completed the registration process, you will be a registered member of the Website (‘Member‘) and agree to be bound by the Terms.

3.5 You may not use the Services and may not accept the Terms if:

(a) you are not of legal age to form a binding contract with Engaged Learning Solutions.; or

(b) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.

4.    Your obligations as a Member (Student)

4.1 As a Member, you agree to comply with the following:

a. you will use the Services only for purposes that are permitted by:

  1. the Terms; and
  2. any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;

b. you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;

c. any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Engaged Learning Solutions. of any unauthorised use of your password or email address or any breach of security of which you have become aware;

d. access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Engaged Learning Solutions. providing the Services;

e. you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Engaged Learning Solutions.;

f. you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;

g. you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by Engaged Learning Solutions. for any illegal or unauthorised use of the Website; and

h. you acknowledge and agree that any automated use of the Website or its Services is prohibited.

5.    Payment

5.1Where the option is given to you, you may make payment for the Services (the ‘ Services Fee‘) by way of:

a. PayPal (‘PayPal‘)

5.2 All payments made in the course of your use of the Services are made using Stripe or Xero. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Stripe or Xero terms and conditions which are available on their website.

5.3 You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee.

5.4 You agree and acknowledge that Engaged Learning Solutions. can vary the Services Fee at any time .

6.    Refund Policy

Engaged Learning Solutions. will only provide you with a refund of the Services Fee in the event they are unable to continue to provide the Services or if the manager of Engaged Learning Solutions. makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances (the ‘Refund‘).

7.    Copyright and Intellectual Property

7.1 The Website, the Services and all of the related products of Engaged Learning Solutions. are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Engaged Learning Solutions. or its contributors.

7.2 All trademarks, service marks and trade names are owned, registered and/or licensed by Engaged Learning Solutions., who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:

a. use the Website pursuant to the Terms;

b. copy and store the Website and the material contained in the Website in your device’s cache memory; and

c. print pages from the Website for your own personal and non-commercial use.

7.3 Engaged Learning Solutions. does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Engaged Learning Solutions..

7.4 Engaged Learning Solutions. retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:

a. business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or

b. a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or

c. a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process),

to you.

7.5 You may not, without the prior written permission of Engaged Learning Solutions. and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

8.    Privacy

Engaged Learning Solutions. takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Engaged Learning Solutions.’s Privacy Policy, which is available on the Website.

9.    General Disclaimer

9.1Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

9.2 Subject to this clause, and to the extent permitted by law:

a. all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and

b. Engaged Learning Solutions. will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.

9.3 Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Engaged Learning Solutions. make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Engaged Learning Solutions.) referred to on the Website. includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

a. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

b. the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);

c. costs incurred as a result of you using the Website, the Services or any of the products of Engaged Learning Solutions.; and

d. the Services or operation in respect to links which are provided for your convenience.

10.  Education Services

10.1 By using our services, you agree that Engaged Learning Solutions. is not to be held liable for any decisions you make based on any of our services or guidance and any consequences, as a result, are your own. Under no circumstances can you hold Engaged Learning Solutions. liable for any actions you take nor can you hold us or any of our employees liable for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials or techniques used or provided by Engaged Learning Solutions..

10.2 All our information on both the website and in consultations is intended to assist you and does not in any way, nor is it intended to substitute professional, financial or legal advice. Results are not guaranteed and Engaged Learning Solutions. takes no responsibility for your actions, choices or decisions.

11.  Limitation of liability

11.1 Engaged Learning Solutions.’s total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.

11.2 You expressly understand and agree that Engaged Learning Solutions., its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

12.  Termination of Contract

12.1 The Terms will continue to apply until terminated by either you or by Engaged Learning Solutions. as set out below.

12.2 If you want to terminate the Terms, you may do so by:

a. not renewing the Subscription prior to the end of the Subscription Period;

b. providing Engaged Learning Solutions. with 5 days’ notice of your intention to terminate; and

c. closing your accounts for all of the services which you use, where Engaged Learning Solutions. has made this option available to you.

12.3 Your notice should be sent, in writing, to Engaged Learning Solutions. via

12.4 Engaged Learning Solutions. may at any time, terminate the Terms with you if:

a. you do not renew the Subscription at the end of the Subscription Period;

b. you have breached any provision of the Terms or intend to breach any provision;

c. Engaged Learning Solutions. is required to do so by law;

d. the provision of the Services to you by Engaged Learning Solutions. is, in the opinion of Engaged Learning Solutions., no longer commercially viable.

12.5 Subject to local applicable laws, Engaged Learning Solutions. reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Engaged Learning Solutions.’s name or reputation or violates the rights of those of another party.

13.  Indemnity

13.1 You agree to indemnify Engaged Learning Solutions., its affiliates, employees, agents, contributors, third party content providers and licensors from and against:

a. all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;

b. any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or

c. any breach of the Terms.

14.  Dispute Resolution

           14.1. Compulsory:

If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).

           14.2. Notice:

A party to the Terms claiming a dispute (‘Dispute‘) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.

           14.3. Resolution:

On receipt of that notice (‘Notice‘) by that other party, the parties to the Terms (‘Parties‘) must:

a. Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;

b. If for any reason whatsoever, 14 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association or his or her nominee;

c. The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;

The mediation will be held in Rockhampton, Australia.

           14.4. Confidential:

All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence.

           14.5. Termination of Mediation:

If 14 have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.

15.  Venue and Jurisdiction

The Services offered by Engaged Learning Solutions. is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia.

16.  Governing Law

The Terms are governed by the laws of Queensland, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Queensland, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

17.  Independent Legal Advice

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.

18.  Severance

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Te